Longfu believes that gambling should always be a form of entertainment — never a source of stress, financial hardship, or harm. This page outlines the tools, limits, and support resources available to every Longfu player in Malaysia.
Adults only — strictly enforced Longfu is exclusively for players aged 21 and above. Age verification is mandatory for all accounts before any withdrawal is processed.
Responsible gambling is not an afterthought at Longfu — it is built into the foundation of how we operate. We enforce a strict 21+ age policy through mandatory KYC verification. We provide deposit limits, session timers, and a permanent self-exclusion option. We train our support team to recognise and sensitively handle signs of problem gambling. And we signpost professional support resources openly, not just buried in fine print.
We understand that most of our players in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and across Malaysia engage with our platform purely for entertainment — and we want to keep it that way. But we also acknowledge that for a small number of individuals, gambling can become harmful. For those players, Longfu's commitment is to make help as easy to find and access as possible.
Every tool on this page is real, active, and built into your Account settings. You do not need to justify yourself to use them. Simply contact our 24/7 support team and we will action your request promptly — no questions asked.
Our guiding principle: A player who feels in control of their gambling is a happier, healthier player. Our responsible gambling programme exists to support that — not to restrict enjoyment, but to preserve it.
Set daily, weekly, or monthly deposit caps directly from your Account settings. Reductions take effect immediately. Increases require a 72-hour cooling-off period before they apply.
Define how long each gaming session should last. When your limit is reached, you will receive a notification and be prompted to log out. We will not override this reminder.
Take a temporary break from the platform — 24 hours, 7 days, or 30 days. During the cool-off period, your account is suspended. No bets can be placed and no deposits can be made.
Request permanent or long-term self-exclusion by contacting our support team. Exclusions are processed within 24 hours. Any remaining balance is returned after verification. Re-activation is not available during the exclusion period.
Cap the amount you are willing to lose within a set time period. Once the limit is reached, your account is temporarily locked for further betting until the period resets.
Enable periodic on-screen reminders showing how long you have been playing and how your balance has changed during the session. A small nudge that keeps you anchored to reality during longer sessions.
Deposit limits are the most straightforward responsible gambling tool. They give you a hard financial ceiling — money simply cannot enter your account beyond the limit you set. Here is how they work at Longfu:
Caps your total deposits within any 24-hour rolling window.
Example: Set a daily limit of RM 200 and you cannot deposit more than RM 200 in any single day, regardless of how many separate transactions you attempt.
Takes effect: ImmediatelyCaps your total deposits across any rolling 7-day period.
Example: A weekly limit of RM 800 means your total deposits across Monday to Sunday cannot exceed RM 800, no matter which payment method — Touch 'n Go, Maybank, DuitNow, or any other — you use.
Takes effect: ImmediatelyCaps your total deposits within any rolling 30-day calendar period.
A monthly cap gives you the highest-level view of your spending. We recommend setting a monthly limit that is well within your disposable entertainment budget — not your total income.
Takes effect: ImmediatelyImportant: Limit reductions are permanent once the current period ends. You cannot bypass a reduction by opening a new account — our KYC system links limits to your verified identity, not just your username.
If deposit limits and cool-off periods are not enough, self-exclusion is the right step. It is a more serious commitment, and we treat it that way. Here is what to expect:
Contact Longfu support via live chat (available 24/7) or by emailing us with the subject line "Self-Exclusion Request — [Your Username]". State the exclusion duration you are requesting: 6 months, 1 year, 3 years, or permanent. No further justification is required — we will not try to talk you out of it.
Your account is suspended within 24 hours of the request being confirmed. You will receive a confirmation email.
Any verified account balance will be returned to your nominated payment method (Touch 'n Go, DuitNow, bank transfer, etc.) after your identity is confirmed.
Marketing communications are stopped immediately. You will not receive any promotional emails or notifications during the exclusion period.
Self-exclusion cannot be reversed early. If you attempt to open a new Longfu account during the exclusion period, it will be closed and any deposits returned.
We strongly recommend: If you are self-excluding from Longfu, consider also reaching out to Talian Kasih (15999) or a professional counsellor. Self-exclusion from a single platform is a meaningful step, but professional support helps address the underlying patterns of behaviour more comprehensively.
Problem gambling does not always look the way people expect. It rarely announces itself clearly. Instead, it tends to develop gradually — through small changes in behaviour, attitude, and financial habits. The following are recognised warning signs. Identifying even a few of these in yourself or someone you know warrants a closer look.
This is not a diagnostic tool — it is a personal reflection exercise. Answer honestly, for yourself. If you find yourself saying "yes" to several of these, it may be worth speaking with a professional or using one of our player protection tools.
If you answered "yes" to two or more of these questions, we encourage you to use the self-exclusion or cool-off tools on this page, or to contact one of the support organisations listed below for confidential guidance.
The vast majority of Longfu players enjoy our platform safely and responsibly. These practical habits can help you keep it that way — whether you are a new player or a long-term member.
Decide in advance exactly how much you are willing to spend in a session — and treat that amount as spent the moment you deposit it. Never view it as money you expect to get back.
Think of gambling the same way you would a cinema ticket or dinner out — as money spent for entertainment. Winning is a bonus, not a reliable outcome or financial strategy.
If you have reached your session limit, stop. The urge to "win it back" is one of the most common and most damaging gambling behaviours. A loss is a loss — accept it and log off.
Online platforms make it easy to lose track of how long you have been playing. Use Longfu's session timer feature or simply set an alarm on your phone before starting a session.
Gambling under the influence of alcohol or other substances significantly impairs judgement and can lead to spending far beyond your intended budget. Play with a clear head.
Step away from the screen between sessions. A short break — even 15 minutes — resets your perspective and reduces the risk of impulsive decision-making during extended play.
Gambling should be one small part of a varied life. If you find that it is crowding out other hobbies, social activities, or responsibilities, that is a signal worth paying attention to.
If you feel like gambling is becoming more than entertainment, talk to a family member, friend, or professional counsellor. There is no shame in seeking support early — it is always easier before habits become entrenched.
Longfu maintains a zero-tolerance policy towards underage gambling. Every player must be at least 21 years of age to register an account, place any wager, or access any real-money feature of the platform.
We enforce this through mandatory identity verification (KYC) for all accounts. Before any withdrawal is processed — and at any point we consider necessary — players are required to submit a valid government-issued photo ID (Malaysian MyKad, Passport, or Driver's Licence) along with proof of address. Accounts that cannot be verified or that belong to individuals under 21 will be immediately closed.
If you are a parent or guardian and are concerned that someone in your household under the age of 21 may be accessing our platform, please contact our support team immediately. We will investigate and take appropriate action without delay.
Minimum age to register and play. No exceptions.
MyKad, Passport, or Driver's Licence plus proof of address required for all withdrawals.
Use browser-level parental control tools to restrict access to online gambling sites if minors share your device.
Any account found to belong to a person under 21 is closed immediately. All winnings are forfeited. Deposits may be returned to the original payment method.
If you or someone you know is struggling with gambling, reaching out is the right move. The following organisations provide confidential, professional support — at no cost. These are text-only references; please search for them online or note the contact details below.
Operated by the Malaysian Ministry of Women, Family and Community Development. Provides confidential counselling and welfare support, including for gambling-related issues and financial distress.
Available: 24 hours, 7 days a week
Non-profit emotional support service based in Kuala Lumpur offering confidential listening support for individuals experiencing distress, including stress related to gambling or financial problems.
Available: 24 hours, 7 days a week
A government-run community mental health centre operating under the Ministry of Health Malaysia, offering outpatient counselling and psychiatric support for addiction-related conditions including problem gambling.
Multiple locations in Klang Valley and major Malaysian cities
One of the world's leading gambling support organisations, offering an online resource library, self-assessment tools, and a helpline. GamCare's resources are available in English and are highly relevant for Malaysian players.
Web-based resources available internationally
A peer-support fellowship for individuals who want to stop gambling. Follows a 12-step recovery programme. International meetings available online and in-person. Completely free to attend, no registration required.
Online meetings available globally, including for players in Malaysia
Our own 24/7 support team is trained to handle responsible gambling requests sensitively and without judgement. Contact us to set limits, request a cool-off period, or begin the self-exclusion process.
Available: 24 hours, 7 days — average response under 3 minutes
Gambling should always stay fun. Use our tools, set your limits, and play with confidence. If you ever need support, we are here — 24/7, no judgement.
For players aged 21 and above only. | Talian Kasih: 15999 | Befrienders KL: 03-7627 2929