Longfu FAQ — Complete
Player Guide

Creating a Longfu account takes less than two minutes. Click the Register button on the homepage, enter your full name, email address, date of birth, and mobile number, then set a secure password. You will receive a verification email — confirm it and your account is ready. You must be at least 21 years old to register.

Longfu requires a valid government-issued photo ID — your Malaysian MyKad, Passport, or Driver's Licence — plus a proof of address document dated within the last three months, such as a TNB electricity bill, Indah Water bill, or bank statement. A selfie holding your ID may also be requested. KYC must be completed before your first withdrawal is processed.

No. Longfu strictly permits one account per person. Duplicate accounts are identified through KYC verification and IP monitoring. If a second account is detected, both accounts may be suspended and any winnings forfeited. If you have accidentally created a duplicate, contact our support team immediately to resolve it before any action is taken.

Click the "Forgot Password?" link on the login page and enter the email address registered to your account. You will receive a password reset link within a few minutes. If the email does not arrive, check your spam folder. If you still cannot access your account, contact our 24/7 live chat support team for manual assistance.

To close your Longfu account, contact our support team via live chat or email with the subject line "Account Closure Request." Before closure, withdraw any remaining balance to your nominated payment method. Once all outstanding transactions are settled and your identity is verified, your account will be closed within 5 business days and all personal data handled in accordance with our Privacy Policy.

Longfu accepts a wide range of Malaysian payment methods including Touch 'n Go eWallet, Boost, GrabPay, Maybank (via FPX), CIMB (via FPX), Public Bank (via FPX), Hong Leong Bank (via FPX), DuitNow Transfer, and USDT (TRC20 cryptocurrency). Payment method availability is subject to change — check the deposit page for the latest options.

The minimum deposit at Longfu varies by payment method. For most e-wallets (Touch 'n Go, Boost, GrabPay) and bank transfers via FPX, the minimum is RM 20. For DuitNow Transfer, the minimum is also RM 20. Cryptocurrency deposits (USDT) have a separate minimum equivalent, which is displayed on the deposit page. There is no maximum deposit limit for most methods, subject to your own banking provider's limits.

Longfu processes Touch 'n Go eWallet withdrawals within 20 to 60 minutes of approval, once your KYC verification is complete. During peak periods, processing may take slightly longer. All withdrawal requests are reviewed by our payments team before release. If your withdrawal has not arrived after 2 hours, contact our 24/7 live chat support with your transaction reference number.

Longfu does not charge any platform fees on standard deposits or withdrawals. However, your payment provider — whether that is your bank, Touch 'n Go, Boost, or another e-wallet — may apply their own processing fees. For cryptocurrency withdrawals, network (gas) fees apply and are deducted from the withdrawal amount. These are displayed transparently before you confirm the transaction.

The minimum withdrawal at Longfu is RM 50 for all Malaysian payment methods including bank transfers, Touch 'n Go eWallet, Boost, and DuitNow. For USDT cryptocurrency withdrawals, the minimum is the equivalent of approximately RM 50 at the prevailing exchange rate. Maximum daily withdrawal limits are shown in your Account settings and vary depending on your verified account level.

Bank transfer withdrawals (via Maybank, CIMB, Public Bank, or Hong Leong Bank through FPX) at Longfu are typically processed within 1 to 3 business days after approval. Transfers initiated on weekends or Malaysian public holidays may take slightly longer. If your withdrawal has not arrived within 3 business days, contact our support team with the transaction ID from your Account history.

Longfu offers hundreds of slot games from leading software providers, covering classic 3-reel slots, modern 5-reel video slots, progressive jackpot titles, and Megaways mechanics. Popular categories include high-volatility slots, Asian-themed titles, and fruit machines. The full game library is browsable by category, provider, and RTP percentage directly from the Longfu lobby.

Yes — Longfu's live dealer section streams real-time table games hosted by professional dealers, including Baccarat, Roulette, Blackjack, Sic Bo, and Dragon Tiger. Games are streamed in HD from professional studios. You place bets through the on-screen interface, and results are determined by the physical actions of the live dealer in real time. No RNG is involved in live dealer outcomes.

Yes. Longfu's sportsbook covers Liga Super Malaysia, the English Premier League, AFF Cup, Piala Malaysia, World Cup Qualifiers, and hundreds of other football competitions globally. Markets include 1X2, Asian Handicap, Over/Under, Correct Score, Both Teams to Score, and Mix Parlay. Live betting is available on selected matches during the game with real-time odds updates.

All slot and instant game outcomes at Longfu are determined by certified Random Number Generator (RNG) systems, which are independently tested and audited. This ensures every spin, card draw, or dice roll is completely random and unpredictable. RTP (Return to Player) percentages are displayed within each game's information panel. Live dealer game outcomes are determined entirely by the physical actions of the live dealer.

Longfu is fully optimised for mobile browsers on both Android and iOS devices. You can access the complete platform — including sports betting, live casino, slots, and account management — directly from your mobile browser without needing to download any app. The interface scales automatically to your screen size. No app store download is required to get started.

Longfu offers a welcome bonus to new registered players on their first deposit. The specific bonus percentage, maximum bonus amount (in MYR), and eligible games are stated on the current promotions page. Bonuses are subject to wagering requirements — the full terms including rollover multiplier, eligible games, and expiry date are always clearly stated before you opt in.

A wagering requirement (also called rollover or turnover) is the number of times you must wager the bonus amount before withdrawing any winnings derived from it. For example, a 20x wagering requirement on a RM 100 bonus means you must place RM 2,000 in total bets using those funds before withdrawal is unlocked. Not all games contribute equally — slots typically contribute 100% while live casino may contribute less.

Reload bonuses and cashback offers at Longfu are listed on the Promotions page. Most reload bonuses are opt-in — you need to activate them before making the qualifying deposit, not after. Cashback promotions are typically calculated weekly based on net losses and credited automatically to your account. Check the specific terms of each promotion for eligibility, minimum deposit, and wagering requirements.

No. Bonus credits at Longfu cannot be withdrawn directly. They must first be wagered through in accordance with the applicable wagering requirement for that promotion. Only the winnings you generate after completing the full wagering requirement are eligible for withdrawal. If you prefer to play without bonus restrictions, you can opt out of bonuses before depositing — contact support or adjust settings in your account.

Longfu operates under an international gaming licence. Online gambling is not regulated under a specific domestic framework in Malaysia, meaning there is no local government licence for online casinos. Players are individually responsible for determining whether accessing online gaming platforms is permissible under the laws applicable to them. Longfu does not hold a licence issued by the Malaysian government.

You must be at least 21 years old to register and play at Longfu. This requirement is strictly enforced through mandatory KYC identity verification for all accounts. Any account found to belong to a person under 21 will be closed immediately, all winnings forfeited, and deposits returned where possible. There are no exceptions to this policy.

Deposit limits and cool-off periods can be set directly in your Account Settings under the Responsible Gambling section. You can set daily, weekly, or monthly deposit caps. Reductions take effect immediately. A cool-off period suspends your account temporarily — options include 24 hours, 7 days, or 30 days. These tools are available at any time without needing to contact support first.

To self-exclude, contact Longfu's 24/7 support team via live chat or email with the subject line "Self-Exclusion Request — [Your Username]." Specify the exclusion period: 6 months, 1 year, 3 years, or permanent. Your account is suspended within 24 hours. Any verified balance is returned to your payment method. Self-exclusion cannot be reversed early. We also recommend contacting Talian Kasih (15999) or Befrienders KL (03-7627 2929) for additional support.

If gambling is causing you concern, Longfu strongly encourages you to seek professional support. Key resources for Malaysian players include: Talian Kasih (15999) — a 24/7 government helpline for welfare and counselling support; Befrienders Kuala Lumpur (03-7627 2929) — confidential emotional support available around the clock; MENTARI Community Mental Health Centres — government-run outpatient counselling available across Malaysia; and GamCare (gamcare.org.uk) — an international online resource with self-assessment tools and guidance.